Return Authorization #: XXXXXXXXXXXXXXXXX
Order #: XXXXXXXXXXXXXXXXXXXXX
What kind of operation are you lot running? I saw ‘Panorama’ and you might think it’s fine to make some poor shmuck heel his bones down dark corridors for dozens of miles a day but I’ll be damned if you’re having me do it too!
I asked to return an item and you sent me the label which I printed out in full. I then pedalled across town to the Post Office, stood 24 minutes in the long Christmas queue, only to discover that they don’t accept ‘Collect+’ parcels. They also seemed a bit shirty that I was dealing with their competition. So, I return home and discover that I have to leave this parcel miles away at a remote off license! So, off I go again, bike up one miserable hill after another, to find the little gin palace you call a collection point. I hand in my parcel to the woman behind the counter (she had been smoking a fag outside the front door, so she was already a cigarette down on the deal and wasn’t too happy to learn that I don’t drink so wouldn’t be making a purchase). She scanned the parcel only for the machine to tell her that ‘the barcode is too short’.
So, not only have I sullied my reputation by entering this dive, they wouldn’t accept my parcel!
So, I ask you: what am I to do with it now? And how do I reclaim the three hours I’ve spent trying to offload this bloody parcel? That’s three hours I could have been earning money. You might say this £10 tablet case has so far cost me about £40!
I don’t mind you introducing these new schemes but could you please ensure that these schemes actually work before sending me on a wild goose chase.
Sincerely, hot, sweaty, and very annoyed…